AudioTrim Support
Questions about removing silence from audio and video on iPhone? Get help with the app, subscriptions, imports, exports, and more.
Typical response time: 24–48 business hours
Quick help
Common issues
My file won't import
AudioTrim supports MP3, WAV, M4A, AAC, and MP4 video. Make sure the file isn't DRM-protected. Try importing through the iOS file picker from Files or iCloud Drive.
No silence was detected
Lower the silence threshold or reduce the minimum silence duration in trim settings. Very quiet background noise can prevent detection — try a more aggressive threshold.
I hit the free tier limit
Free users can trim files up to 1 minute long with 5 minutes of total trimming per day. Upgrade to AudioTrim Pro for unlimited length and daily usage, or wait until local midnight for the daily counter to reset.
How do I restore AudioTrim Pro?
Open AudioTrim → Settings → Restore Purchases. Make sure you're signed into the same Apple ID used for the original purchase. Billing is managed by Apple, not directly by us.
How do I cancel my subscription?
Go to iOS Settings → Apple ID → Subscriptions → AudioTrim Pro → Cancel. Refund requests are handled by Apple according to their policies.
What we can help with
- Importing audio and video files on iPhone
- Silence detection and trim settings
- Export formats: MP3, WAV, M4A, AAC, and MOV video
- AudioTrim Pro subscriptions and restore purchases
- Bug reports and crash issues
- Feature requests and feedback
Email us for faster support
Send an email to TQTechOfficial@gmail.com and include:
- iPhone or iPad model
- iOS version (Settings → General → About)
- AudioTrim app version (Settings in the app)
- File type you're importing (MP3, WAV, M4A, AAC, MP4)
- A short description of what happened vs. what you expected
- Screenshots if possible